LastPass is the only one with a free tier. The company focuses its support resources on the highest tier of customers, while users of the lower tiers get the short end of the stick. However, it’s not that straightforward because 1Password offers on-call support for enterprise users of the highest tier. LastPass seems better in this category because it offers phone support for individual users, while 1Password doesn’t. Just like 1Password, there’s also a help page with a comprehensive suite of articles and user guides to help users navigate the app. However, free users can’t access this support– you must pay for a subscription to get the privilege. LastPass offers support through email and telephone. There’s also an official customer support forum where you can interact with other 1Password users and seek solutions to problems you encounter. Before that, you can access the official help page, which contains a plethora of articles and user guides to help users navigate the platform. You can contact 1Password’s customer support team through email if you encounter any issues with the platform. We didn’t notice a similar issue with the LastPass extension for Firefox and Microsoft Edge or with 1Password’s browser extensions. Sometimes, it slows down the page response of other websites. One drawback we observed was that LastPass’s Google Chrome extension was a bit slow to load. You can enable the mobile apps to autofill passwords for one-touch login. You can switch between different features with little lag. Its interface spots a modern, intuitive design making it easy to navigate. LastPass also offers solid performance with its web interface and apps for desktops and smartphones. However, 1Password’s performance may slow if you store dozens to hundreds of passwords. It’s easy to switch between features, thanks to a backend developed with the Rust programming language. The developers and designers behind 1Password put noticeable effort into building a spacious interface that's easy to navigate. The macOS app supports a similar feature using Touch ID. For instance, the Windows app supports Windows Hello, a security feature that protects access to your 1Password dashboard using a PIN, facial recognition, or fingerprint. The apps work well on every supported operating system, and there are unique features for each one. 1Password offers good performance across its apps and web interface.
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